Shipping policy

Terms of Service

By completing a purchase from AGCM Designs, you acknowledge that you have read and agree to the following terms and conditions.

 

Digital Products – No Refund Policy

 

 

 

All digital products are non-refundable and non-returnable. Due to the nature of digital files, all sales are final.

 

Once a digital product has been downloaded, accessed, or delivered, the order is considered fulfilled and non-refundable.

Customers who purchase access to the monthly design Google Drive are granted access to the files after purchase. Once access to the drive has been provided, the order is considered delivered and no refunds will be issued.

If a customer experiences a technical issue with downloading files, they must contact us before downloading or accessing the files so assistance can be provided.

Attempting to file a chargeback after receiving, downloading, or accessing digital files may be considered fraudulent activity, as the product has already been delivered.

3D Products – Turnaround Time

 

 

 

All 3D products are made to order unless otherwise stated.

 

Current turnaround time (TAT) is 7–14 business days, excluding weekends and holidays. Orders are processed in the order they are received, and each product requires individual print time.

High-volume sales periods (including promotions or holidays) are included within the stated turnaround time and do not qualify as delays.

Shipping Policy

 

 

Once an order has shipped and leaves my location, it is in the hands of the shipping carrier.

 

Delivery times, transit delays, or routing issues are outside of my control. I am not responsible for packages that are lost, delayed, or misrouted by the carrier once tracking has been provided.

Most orders ship via USPS Priority Mail, which typically arrives within 1–3 business days after shipment, depending on the carrier.

While I cannot control carrier delays, I will do my best to assist customers with tracking or claims if needed.

 

 

 

 

 

Agreement to Terms

 

 

 

By completing a purchase, the customer confirms they understand and agree to these policies, including the no refund policy for digital products